How can we help?
Something not working, a question about your subscription or your data, or an idea for making Nudge better? You'll get a real reply from a real person.
Answers, fast.
How is the food quality score worked out?
Every food gets a score out of 10 from three things: how processed it is (its NOVA group), the additives in its ingredient list, and its nutrient density. Green is 7–10, amber 4–6, red 1–3. Tap any food in the app to see exactly how its score was built, or try the score lab.
A food's score is fixed. It doesn't change with the time of day, how much you eat, or how many calories you have left.
How do I restore my Premium subscription?
Sign in with the same account, then go to Profile → Nudge Premium → Restore purchases. Make sure your iPhone is signed in to the same Apple ID you subscribed with.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Nudge Health and tap Cancel. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. You keep Premium until the end of the period you've paid for.
For refunds, use Apple's Report a Problem page. Apple handles all payments, so we can't issue refunds directly.
Can I use Nudge Health on more than one device?
Yes. Your logs are saved to your account, not your phone. Sign in with the same email on any iPhone and everything is there.
I forgot my password.
On the sign-in screen, tap Forgot password? and enter your email. Open the link we send you on your iPhone and it'll take you back into the app to set a new password.
What does Nudge Health read from Apple Health?
One thing: the active energy you burned yesterday, which it uses to set today's calorie target. That data stays on your iPhone and is never uploaded. It's optional. To turn it off, go to Settings → Privacy & Security → Health → Nudge Health, or switch it off inside the app.
Are photo and chat logging accurate?
They're estimates, and the app labels them that way. Before anything is saved you'll always see what was found and can correct it. Barcode scanning and food search use a product database and are the most reliable ways to log.
A product's details are wrong or missing.
Product data comes from Open Food Facts, a public database. If a food is missing, use Can't find it? Add it in the app. If it's wrong, tell us with the barcode and we'll take a look.
How do I delete my account and data?
In the app, go to Profile → Delete account. This permanently deletes your account and your food, water, supplement and weight data straight away. It can't be undone.
Deleting your account does not cancel an App Store subscription. Cancel that separately (see above). Full details are in our Privacy Policy.
Talk to us.
Bugs, billing, a score that looks wrong, or an idea you'd love to see. Every message is read, and feedback genuinely shapes what we build next.
Prefer plain email? Write to [REPLACE-ME: support email].
Reporting a problem? Your iPhone model and iOS version help us fix it faster. Never send us your password; we will never ask for it.
Not medical advice
Nudge Health provides general nutrition information, not medical advice. Scores and targets are estimates. Consult a healthcare professional before making significant dietary changes.